Four fields, a quiet inbox, then Bobby’s countersigned figure waiting before the kettle finishes whistling

Wallet untouched · broker pools untouched · the dial stays still unless you tell us to lift it

Whatever you type rolls off the brass-trim thermal beside Ellie at the front desk. Out the side door of that printout it goes — ten feet to Doug, who reads it against the I-91 wall slate (in-town Tuesday and Thursday, long-haul Friday), then to Maggie for a pad-and-anchor count off the climate bay, and finally to Bobby for the wet-ink countersign on Woodland letterhead. Nothing gets dialed. Nothing gets resold. Stop writing back and we stop writing back; the line closes politely.

Privacy Policy

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Woodland Moving and Warehouse (“Woodland,” “we”) is a Connecticut household-goods moving company registered with the Connecticut Department of Transportation and with the Federal Motor Carrier Safety Administration under our own US DOT / MC authority. The office at 218 Brainard Road, Suite 4, Hartford, CT 06114 is the legal address of record for every paragraph below.

The information we ask of you

For an in-home or recorded video walkthrough by Doug Fairbanks we collect: your name, your phone number, your email, the origin address, the destination address, the target move-week, the approximate inventory by largest pieces, and any building-access constraints (HOA COI requirements, freight-elevator hours, parking ordinances). For the binding-flat figure on Brainard Road letterhead we additionally collect the payment instrument used to hold the $235 deposit on the dispatch board.

What we do with it

We use what you give us to write the binding estimate, to dispatch the truck and the W-2 crew, to pull a City of Hartford loading-zone permit when the origin or destination requires one, to coordinate the freight-elevator window with the property management office at a destination on Constitution Plaza or the Front Street District, to file the COI with the destination HOA seventy-two hours ahead, and to keep the chain-of-custody log if any piece routes through the Brainard Road climate-controlled antique-furniture warehouse.

Who can see it inside the Woodland office

Ellie Whitcomb (intake), Doug Fairbanks (estimating), Maggie O’Sullivan (billing and probate paperwork), Sean Whitcomb (warehouse intake and outgo), Joey Whitcomb (crew chief dispatch on the day of the move), and Bobby Whitcomb (counter-signature on the binding figure). The remaining eight on the W-2 payroll see the inventory list for their dispatched job and nothing else.

Who outside the Woodland office can see it

Property management offices for destinations that require a COI or a freight-elevator window. The City of Hartford or the relevant town clerk when a loading-zone permit needs pulling. The Hartford County Probate Court when chain-of-custody documentation on a probate inventory is required by law. Insurance carrier adjusters (The Hartford, Travelers, Cigna, Aetna or any other) when a corporate-relocation or insurance-claim settlement coordination is in progress and you have signed the release. The processor for the payment instrument used to hold the deposit and to settle the binding-flat total. Federal or state law enforcement on a properly issued warrant or subpoena.

What we do not do

We do not sell, rent, or trade your contact information to brokers, lead aggregators, marketing data resellers, or any van-line referral network. We do not auction your move to a national van line at the curb. We do not place tracking or advertising cookies on this website for third-party retargeting beyond standard analytics that count page visits.

How long we hold the records

Customer files (the binding estimate, the signed bill of lading, the inventory list, and the chain-of-custody log when applicable) are retained for seven years from the date of delivery, per Connecticut Department of Transportation record-keeping guidance and federal motor-carrier requirements. Payment-instrument data is held only as long as the payment processor requires.

Your rights as a Connecticut customer

You may ask Maggie at the Brainard Road desk for a copy of every record we hold on your move, in writing, free of charge. You may ask us to correct any error in the record. You may ask us to delete records the law does not require us to retain. Any privacy question goes to Maggie first, with Bobby on the counter-signature.

Federal claim window

For interstate hauls under our US DOT / MC authority, the federal claim window is nine months from the date of delivery. Maggie runs the claim paperwork from the Brainard Road desk.

Jurisdiction

This privacy notice is governed by the laws of the State of Connecticut. Any dispute arising under it falls in the courts of Hartford County, Connecticut.

Updates to this notice

If we update this notice we will date the change at the bottom of this page. Material changes are emailed to active customers on file. Questions go to the Brainard Road desk.

Last reviewed and current as of the build date on the Brainard Road letterhead.

Your slip goes on the Brainard board the minute Ellie pins it, and from that moment Bobby is the voice on your return call — cellar to second-floor bedroom, room by room, before a single digit is signed.

Over the phone, Bobby walks the whole inventory with you — the Steinway B in the parlor, the gun safe under the basement stair, the workshop band saw, the highboy Charles Whitcomb himself built off the dairy-barn lumber in 1947 — and prices the load against the I-91 wall slate. The binding figure is emailed back on Woodland letterhead before Doug locks the office door at 4:30 p.m. Eastern. One desk owns your move from first call through final invoice; nothing is bounced to a broker, a national overflow queue or an after-hours answering service. If a Tuesday goes by with no reply from you, the thread closes there — Ellie picks the phone back up only when you do.

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